Physiotherapy practice software, made for South Africa
BetterDesk is physiotherapy practice software made in South Africa: bookings seven days a week, patient forms on the patient’s phone, notes with ICD-10 and tariff codes, hospital ward visits, medical aid billing and your Excel day sheet. One system, from the booking to the payment.
- Made in South Africa
- Built for POPIA
- Rooms and hospital
- Moving across is free
Everything a physiotherapy practice runs on
Every physio’s week at a glance, seven days a week, with repeat bookings, a length per type of visit and booking confirmations by email.
New patients fill in the intake form and POPIA consent on their phone and sign with a finger. Reception sees a tick when it is done.
Guided assessment notes, outcome scores such as Oswestry, ICD-10 diagnosis codes and physiotherapy tariff codes with the right modifiers.
Ward cards with the authorisation number, the hospital modifier on every line and handovers between physios.
Every claim is checked before it goes, remittances are matched to your invoices, and a shortfall moves to the patient’s account.
The day’s visits, ward visits included, in the columns of your Excel day sheet, downloaded in one tap.
From treatment to claim, without retyping
The physio finalises the treatment record, and the account and the claim follow from it. BetterDesk says in plain words what is still missing, such as the dependant code, the date of birth or the hospital modifier, before the medical aid can reject the claim.
Assessment notes that write themselves
The guided notes follow the order of Petty’s handbook: body chart, behaviour of symptoms, history, the physical examination with the accessory movements, then assessment and treatment. The note writes itself from your answers.
- Starred findings come back to re-test at the next visit.
- Outcome scores are kept with the patient.
- A home exercise sheet for the patient to take home.
Your day, on your phone
Between patients or on the ward round, the day is a list on your phone: who is next, Arrived in one tap, and a free time to book the next visit before the patient leaves.
Reception, physios and the owner each sign in with their own login, and each sees only what their work needs.
Also for physiotherapists
Questions physios ask
Does BetterDesk work for hospital (in-patient) physiotherapy?
Yes. Ward patients have their own cards with the authorisation number, every line is checked for the hospital modifier 0014, two physios can each record their own session with the same patient, and handovers keep the history together. Ward visits are on the day sheet.
Does BetterDesk send claims to medical aids?
BetterDesk checks every claim before it goes: the member number and dependant code, the date of birth and gender, the main ICD-10 code, the practice and practitioner numbers and the hospital modifier. Remittances are imported and matched to your invoices. Sending claims electronically comes when BetterDesk connects to a claims switch, which is being set up.
Which tariff codes are included?
The physiotherapy tariff codes for the year, with the modifiers for hospital, home visits and after hours, and the Compensation Fund’s codes for injury on duty. You set your own prices for private patients.
Can we bring our patients from our current system?
Yes, at no extra cost. Export your patient list from your current system or an Excel sheet, and we bring it across for you. Every row is checked before anything is saved.
Is patient information safe under POPIA?
Access is enforced by the database itself: each practice sees only its own patients, and each staff member only what their role allows. Every change is logged, and treatment records are never deleted. More about security.
Does it work on a phone or tablet?
Yes. BetterDesk works in the browser on computers, tablets and phones. On a phone you can add it to the home screen, and it opens like an app.
Run your physio practice on BetterDesk
We set up your practice, codes and prices with you, and bring your patient list across at no extra cost.