BetterDesk
BetterDesk / Medical aids Medical aids and billing

From the booking to the medical aid payment

BetterDesk follows every visit from the moment it is booked until the medical aid and the patient have paid, with the codes checked on the way, so fewer accounts come back.

How a visit is paid

  1. Who pays, at booking

    The medical aid, the patient, a family’s main member or the Compensation Fund. BetterDesk shows who pays and why, before the patient arrives.

  2. Benefits and authorisations

    Cover checks are recorded with the benefit and sessions left. Conditions that need an authorisation are flagged, with the authorisation number kept on the record.

  3. The treatment record

    ICD-10 diagnosis codes with their rules (an injury needs its external cause), your profession’s tariff codes for the year, and the modifiers for hospital, home visits and after hours.

  4. The claim

    Finished visits become claims. Before anything goes, BetterDesk lists what is missing: member number, dependant code, date of birth, practice and practitioner numbers. Every change to a claim is logged.

  5. Remittances

    Import the scheme’s remittance. Each line is matched to its claim and to the deposit on your bank statement, and a shortfall moves to the patient’s account.

  6. Statements

    Monthly statements by email for what the patient owes, with payments recorded as they come in. The day sheet downloads in Excel.

Also included

Family accounts

One account for a main member and dependants, with each person’s own file number.

Private patients

Invoices with your own prices and payments at the desk. Patients on a medical aid never see amounts meant for the scheme.

Codes kept up to date

Each profession’s scheme tariff list for the year, and the Compensation Fund’s gazette codes.

Who owes what

The Owed list shows every account that is still open.

Bank accounts per account type

Patient, injury-on-duty and class invoices can each show their own bank account.

Injury on duty

Separate cases, reports and invoices for the Compensation Fund. More.

app.betterdesk.app
A treatment record with ICD-10 diagnosis and billing codes (amounts blurred)
The treatment record: diagnosis, billing codes and modifiers, then the account in one click.

Direct claims are being set up. BetterDesk is preparing direct connections with the medical scheme administrators for claims and live benefit checks. Until those are live, claims go out as a claims file from BetterDesk, and remittances are imported.

Bill with fewer returns

We bring your patient list and medical aid details across from your current system.

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